Contact information
Operated by Goldea Collective Pte. Ltd. | UEN: 202556207C | Singapore
We would love to hear from you. Whether you have a question about your order, need guidance on our products, or simply want to say hello — our team is here and happy to help.
At Citrusful🍋, every message matters. We are committed to responding to all enquiries promptly, professionally, and with genuine care.
🕒 Support Hours
Monday – Friday, 9:00 AM – 6:00 PM (Singapore Time, SGT)
We are closed on weekends and Singapore Public Holidays. Messages received outside of support hours will be attended to on the next business day.
We aim to respond to all enquiries within 1 – 2 business days.
📧 Email Us
For all enquiries, please reach out to us at: support@citrusful.com
📦 Order & Delivery Enquiries
For the fastest resolution, please include the following when reaching out about an existing order:
- Your full name and order number (found in your confirmation email)
- A brief description of your enquiry or concern
- A photo, if your enquiry relates to a product condition or delivery issue
🍋 Product & Wellness Enquiries
Curious about our ingredients, nutritional information, or which Citrusful🍋 product is right for you? Our team is happy to guide you. Please note that our responses are informational in nature and do not constitute medical advice. If you have specific health concerns, we recommend consulting a qualified healthcare professional.
🤝 Wholesale, B2B & International Enquiries
Interested in stocking Citrusful🍋 at your café, gym, wellness studio, or retail outlet? Or based outside Singapore and keen to explore an order? We would love to connect.
Please email support@citrusful.com with the subject line "Wholesale / B2B Enquiry" or "International Shipping Enquiry" and include a brief description of your business and requirements. Our team will get back to you within 2 – 3 business days.
↩️ Returns & Refund Requests
To initiate a return or refund, email us at support@citrusful.com with the subject line "Return Request — [Your Order Number]". Full instructions are available in our Return & Refund Policy. Please do not ship any items back before receiving written authorisation from our team.
📋 General Information
| Brand | Citrusful🍋 |
| Legal Entity | Goldea Collective Pte. Ltd. |
| UEN | 202556207C |
| support@citrusful.com | |
| Country | Singapore |
| Support Hours | Monday – Friday, 9:00 AM – 6:00 PM (SGT) |
| Response Time | Within 1 – 2 business days |
💬 A Note From Our Team
"Citrusful🍋 was built on the belief that functional wellness should be accessible, honest, and enjoyable. When you reach out to us, you are not talking to a bot or a call centre — you are speaking with a small, passionate team that genuinely cares about your experience. We will always do our best to make things right."
— The Citrusful🍋 Team, Goldea Collective Pte. Ltd.
© 2026 Goldea Collective Pte. Ltd. | Citrusful🍋. All rights reserved. | Shipping Policy | Return & Refund Policy | Terms of Service
