Singapore Edition Colour-Changing Glass Bottle

❄️ All-Day Cold Refresh
Fill it with ice water and your favorite Oqua+ flavor — the insulated stainless steel body keeps your drink refreshingly cold for hours.

🥤 Perfect 750ml Size
Just the right capacity for your daily hydration routine, at your desk, in the gym, or on the go.

🛠 Premium 304 Stainless Steel
Durable, food-grade thermo bottle designed for long-lasting use.

✨ Modern Minimal Design
Clean, sleek aesthetics that look great at your desk, gym bag, or travel kit.

👜 Built-In Carry Handle
Comfortable to carry anywhere — from morning commute to evening workouts.

Operated by Goldea Collective Pte. Ltd.  |  UEN: 202556207C  |  Effective 2026

At Citrusful, we stand behind the quality of every product we make. We also understand that wellness is a personal journey — and what works beautifully for one person may not be the right fit for another. That is why we have designed a refund policy that is fair, transparent, and genuinely customer-first.

Please read this policy carefully before initiating a return. By purchasing from our Shopify store, you agree to the terms outlined below.

1. Geographic Scope — Singapore Only

This Return & Refund Policy applies strictly to orders placed and delivered within Singapore.

We are unable to offer returns, refunds, or exchanges for international orders due to the complexities of cross-border shipping, import regulations, and customs requirements. If you are an international customer with a product concern, please contact us directly and we will do our best to assist you on a case-by-case basis.

2. Our "No-Questions-Asked" Pro-Rated Refund

We offer a unique pro-rated refund on our bundles (e.g., our 60-serving bundle). If you have tried Citrusful and it is simply not for you, you do not need to justify your decision. We respect it.

Here is how it works:

• Return the unused, sealed portion of your bundle within the eligible window.
• We calculate a refund based on the per-serving value of the unused servings.
• The refund is issued in cash back to your original payment method — no store credit, no vouchers.

Eligibility Requirements

• The return must be initiated within 30 days of your delivery date.
• Unused packs must be in their original, factory-sealed condition. Opened, partially consumed, or tampered packs do not qualify for the pro-rated refund.
• A minimum of one (1) fully sealed, unopened pack must be returned to be eligible.
• The original order number must be provided when initiating your return.

3. How the Refund is Calculated

Your refund is based on a simple per-serving formula:

Refund Amount = (Unused Servings ÷ Total Servings) × Amount Paid — Free Gift Deduction (if applicable)

Step-by-Step Example

• Bundle purchased: 60-Serving Bundle at S$66.00
• Per-serving value: S$66.00 ÷ 60 = S$1.10 per serving
• Servings used: 10
• Servings returned (sealed): 50
• Gross refund: 50 × S$1.10 = S$55.00

4. The Free Gift Clause

Some Citrusful bundles include a complimentary promotional item (e.g., a Free Water Bottle) as part of the purchase offer.

Please note the following:

• Free gifts and promotional items cannot be returned for hygiene and food-safety reasons, regardless of whether they have been used.
• If your order included a free gift, its market value of S$39.90 will be deducted from your final refund amount.
• This deduction reflects the fair retail value of the promotional item that you retain.
• You do not need to return the free gift — it is yours to keep.

We will always be transparent about this deduction in our refund confirmation email before processing your return.

5. Return Logistics & Shipping

Customers are responsible for arranging and funding the return shipment to our Singapore warehouse.

• Return shipping cost: Estimated S$3.50 – S$5.00 via standard local courier (e.g., J&T Express, Ninja Van, or equivalent).
• We do not provide free return labels or arrange return pickups.
• We strongly recommend using a tracked courier service. Citrusful is not liable for returned parcels that are lost or damaged in transit.
• Please pack your returned items securely to prevent damage during shipping. Items that arrive damaged due to inadequate packaging may be deemed ineligible for a refund at our discretion.
• Our return warehouse address will be provided to you via email once your return request has been approved.

6. Condition of Returned Goods

To qualify for the pro-rated refund, all returned items must meet the following conditions:

• Packs must be in their original, factory-sealed packaging — unopened and untampered.
• Products must not be expired at the time of return.
• Original labels and batch codes must be intact and legible.
• Items that are opened, partially consumed, leaking, visibly damaged (outside of a manufacturing defect), or missing original packaging will not qualify for the pro-rated refund.

All returned items are subject to a quality inspection upon receipt at our warehouse. We reserve the right to decline a refund if returned goods do not meet the above conditions, and will notify you with a clear explanation.

7. Refund Processing Time

Once your returned parcel is received at our Singapore warehouse and passes quality inspection:

• Your refund will be processed within 7 business days.
• The refund will be issued to your original payment method (credit/debit card, PayNow, or other payment channel used at checkout).
• You will receive a refund confirmation email once processing is complete, including a breakdown of the refund calculation.
• Please allow an additional 3 – 5 business days for the funds to appear in your account, depending on your bank or payment provider.

Note: Business days are Monday to Friday, excluding Singapore Public Holidays.

8. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, this is entirely on us. Please contact our support team within 48 hours of delivery with:

• Your order number
• A clear photo of the item and packaging
• A brief description of the issue

We will arrange a full replacement or full refund at no cost to you, including return shipping where applicable. This is separate from and in addition to the pro-rated refund policy above.

9. What Is Not Covered

The following are not eligible for return or refund under this policy:

• Orders delivered outside Singapore
• Items returned after 30 days from the delivery date
• Opened, partially consumed, or unsealed packs (outside of a defect claim)
• Free gifts or promotional items
• Products purchased through third-party retailers or resellers (please contact your original point of purchase)
• Purchases made using promotional credits or vouchers where stated as non-refundable at the time of redemption
• Change of mind on single-serve or non-bundle SKUs (only bundle packs are covered under the pro-rated refund)

10. How to Initiate a Return

Starting your return is straightforward. Simply follow these steps:

1. Email our support team at the contact address listed on our website.
2. Use the subject line: "Return Request — [Your Order Number]"
3. Include the following in your email:
   
   Your full name and order number
   The product(s) you wish to return and the quantity of sealed packs
   The reason for your return (optional — we genuinely value your feedback)
   
   
4. Our team will respond within 1 – 2 business days with your return authorisation, warehouse address, and a refund estimate.
5. Ship your items to the provided address using a tracked courier of your choice.
6. Share your tracking number with us via email so we can monitor the return.
7. Once received and inspected, your refund will be processed within 7 business days.

Please do not ship any items back before receiving written authorisation from our team. Unauthorised returns may not be processed.

Goldea Collective Pte. Ltd. reserves the right to amend this Return & Refund Policy at any time. The most current version will always be published on our official Shopify store. © 2026 Goldea Collective Pte. Ltd. | Citrusful. All rights reserved.

Operated by Goldea Collective Pte. Ltd.  |  UEN: 202556207C  |  Effective 2026

At Citrusful, we stand behind the quality of every product we make. We also understand that wellness is a personal journey — and what works beautifully for one person may not be the right fit for another. That is why we have designed a refund policy that is fair, transparent, and genuinely customer-first.

Please read this policy carefully before initiating a return. By purchasing from our Shopify store, you agree to the terms outlined below.

1. Geographic Scope — Singapore Only

This Return & Refund Policy applies strictly to orders placed and delivered within Singapore.

We are unable to offer returns, refunds, or exchanges for international orders due to the complexities of cross-border shipping, import regulations, and customs requirements. If you are an international customer with a product concern, please contact us directly and we will do our best to assist you on a case-by-case basis.

2. Our "No-Questions-Asked" Pro-Rated Refund

We offer a unique pro-rated refund on our bundles (e.g., our 60-serving bundle). If you have tried Citrusful and it is simply not for you, you do not need to justify your decision. We respect it.

Here is how it works:

• Return the unused, sealed portion of your bundle within the eligible window.
• We calculate a refund based on the per-serving value of the unused servings.
• The refund is issued in cash back to your original payment method — no store credit, no vouchers.

Eligibility Requirements

• The return must be initiated within 30 days of your delivery date.
• Unused packs must be in their original, factory-sealed condition. Opened, partially consumed, or tampered packs do not qualify for the pro-rated refund.
• A minimum of one (1) fully sealed, unopened pack must be returned to be eligible.
• The original order number must be provided when initiating your return.

3. How the Refund is Calculated

Your refund is based on a simple per-serving formula:

Refund Amount = (Unused Servings ÷ Total Servings) × Amount Paid — Free Gift Deduction (if applicable)

Step-by-Step Example

• Bundle purchased: 60-Serving Bundle at S$66.00
• Per-serving value: S$66.00 ÷ 60 = S$1.10 per serving
• Servings used: 10
• Servings returned (sealed): 50
• Gross refund: 50 × S$1.10 = S$55.00

4. The Free Gift Clause

Some Citrusful bundles include a complimentary promotional item (e.g., a Free Water Bottle) as part of the purchase offer.

Please note the following:

• Free gifts and promotional items cannot be returned for hygiene and food-safety reasons, regardless of whether they have been used.
• If your order included a free gift, its market value of S$39.90 will be deducted from your final refund amount.
• This deduction reflects the fair retail value of the promotional item that you retain.
• You do not need to return the free gift — it is yours to keep.

We will always be transparent about this deduction in our refund confirmation email before processing your return.

5. Return Logistics & Shipping

Customers are responsible for arranging and funding the return shipment to our Singapore warehouse.

• Return shipping cost: Estimated S$3.50 – S$5.00 via standard local courier (e.g., J&T Express, Ninja Van, or equivalent).
• We do not provide free return labels or arrange return pickups.
• We strongly recommend using a tracked courier service. Citrusful is not liable for returned parcels that are lost or damaged in transit.
• Please pack your returned items securely to prevent damage during shipping. Items that arrive damaged due to inadequate packaging may be deemed ineligible for a refund at our discretion.
• Our return warehouse address will be provided to you via email once your return request has been approved.

6. Condition of Returned Goods

To qualify for the pro-rated refund, all returned items must meet the following conditions:

• Packs must be in their original, factory-sealed packaging — unopened and untampered.
• Products must not be expired at the time of return.
• Original labels and batch codes must be intact and legible.
• Items that are opened, partially consumed, leaking, visibly damaged (outside of a manufacturing defect), or missing original packaging will not qualify for the pro-rated refund.

All returned items are subject to a quality inspection upon receipt at our warehouse. We reserve the right to decline a refund if returned goods do not meet the above conditions, and will notify you with a clear explanation.

7. Refund Processing Time

Once your returned parcel is received at our Singapore warehouse and passes quality inspection:

• Your refund will be processed within 7 business days.
• The refund will be issued to your original payment method (credit/debit card, PayNow, or other payment channel used at checkout).
• You will receive a refund confirmation email once processing is complete, including a breakdown of the refund calculation.
• Please allow an additional 3 – 5 business days for the funds to appear in your account, depending on your bank or payment provider.

Note: Business days are Monday to Friday, excluding Singapore Public Holidays.

8. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, this is entirely on us. Please contact our support team within 48 hours of delivery with:

• Your order number
• A clear photo of the item and packaging
• A brief description of the issue

We will arrange a full replacement or full refund at no cost to you, including return shipping where applicable. This is separate from and in addition to the pro-rated refund policy above.

9. What Is Not Covered

The following are not eligible for return or refund under this policy:

• Orders delivered outside Singapore
• Items returned after 30 days from the delivery date
• Opened, partially consumed, or unsealed packs (outside of a defect claim)
• Free gifts or promotional items
• Products purchased through third-party retailers or resellers (please contact your original point of purchase)
• Purchases made using promotional credits or vouchers where stated as non-refundable at the time of redemption
• Change of mind on single-serve or non-bundle SKUs (only bundle packs are covered under the pro-rated refund)

10. How to Initiate a Return

Starting your return is straightforward. Simply follow these steps:

1. Email our support team at the contact address listed on our website.
2. Use the subject line: "Return Request — [Your Order Number]"
3. Include the following in your email:
   
   Your full name and order number
   The product(s) you wish to return and the quantity of sealed packs
   The reason for your return (optional — we genuinely value your feedback)
   
   
4. Our team will respond within 1 – 2 business days with your return authorisation, warehouse address, and a refund estimate.
5. Ship your items to the provided address using a tracked courier of your choice.
6. Share your tracking number with us via email so we can monitor the return.
7. Once received and inspected, your refund will be processed within 7 business days.

Please do not ship any items back before receiving written authorisation from our team. Unauthorised returns may not be processed.

Goldea Collective Pte. Ltd. reserves the right to amend this Return & Refund Policy at any time. The most current version will always be published on our official Shopify store. © 2026 Goldea Collective Pte. Ltd. | Citrusful. All rights reserved.